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Fee-based Support Options

Live person to person support provided on a toll-free line. This service is designed for individual users, small businesses and includes support for Academic, trial version and OEM users.

A support incident is the resolution of one technical question, problem or issue, regardless of the number of telephone calls required to resolve it.

Below is a chart outlining our technical support options. Support incidents can be purchased from the Corel e-Store or by contacting Customer Support Services.

Support Options	# of Incidents	List Price (USD/CAD)	Select Option
Priority Support Single Incident	1	$25.00
Priority Support Incident 3-Pack	3	$69.99
Priority Support Incident 5-Pack	5	$99.99

Hours of operation are Monday – Friday, 9:00 – 19:00 EST
Hours of operation for Paint Shop™ product support are Monday – Friday, 9:00 – 18:00 EST
For service in English, dial 1-877-662-6735
For service in French, dial 1-800-861-2045

Please refer to our Terms and Conditions.

Incident-based support entitles you to the following:

Single user (per workstation); non-transferable
How-to's applied to a sample document (we can show you how the feature works, but not how to implement the feature within your file)
Troubleshooting technical issues and documents
Install / Re-install
Configuration and setup on one system (stand-alone)
Migration from one version to another

Support packs are in effect for one calendar year from the date of the purchase and are transferable to other currently supported Corel products that you own.

For assistance with:

Custom development (macros, VBA applications, etc.)
Integration issues with ODMA, OLE, third-party applications
Network installations with Terminal Server, NetWare, or Linux
Support for bundled third-party software (DNS, Amicus Attorney, etc.)

Please review Corel's Premium services areas: Here

Please review Corel's Professional services areas: Here

Corel will address technical support requests on a reasonable effort basis only and may not be able to resolve all problems or requests. Corel agrees to support the Software only if it is used under appropriate operating conditions, and in conjunction with hardware systems, components and software operating systems for which it was designed.