Support Services
Support is available for the current release and the previous version of each Corel product. Please review the products we support.
Corel has extensive online help services available for customers. View our knowledgebase and FAQ, or try other support options listed below.
Patches & Updates
Before you try any of the options below, please apply the latest patches & updates to make sure your software is up to date. We may have already fixed the issue.
Knowledgebase & FAQs
Corel maintains an online database of solutions to issues with our software. Most problems can be solved by referring to the answers in this database, or by reading the Frequently Asked Questions.
Email Support
Select your product under "To search by product". Indicate in the key words for the problem in question. Click on "Search", a list of the articles will appear. If none the articles available corresponds to your question, you can send an email to us through the tab "E-mail Corel". You must search and view at least one answer to enable the e-mail Corel tab.
Phone Support
Fee-based technical support ($15 per call) is available for the current release and the previous version of each Corel product.
Free phone support is available for:
- Presales/sales inquiries
- Installation errors
- Problems with an existing order
- Your account questions
- Help with registering online
Resources
For other product information such as Training Services, Tutorials, Tips and Tricks, Communities, Newsgroups and other Downloads, please visit our Resources section.
View Corel's complete Global Support Policy.
Get help with common issues, such as:
- WinDVD AACS Key Update Information
- Product installation errors
- Importing photos or movies from your camera
- File formats
- Common error codes (e.g., 1962)
- WinDVD
- Product activation
- Serial number
- Order status
- Returns
- Rebates
Ordering Online
Visit the Corel Store to order online.
The online store is a quick and secure way to purchase products, manuals or support services.
You can also order trial versions of our software on CD and have them delivered for a small fee if you would prefer not to download them directly from our Free Trials page.
Purchase by phone
1-877-582-67359 a.m. - 7 p.m. EST
Monday - Friday
1-877-582-6735
9 a.m. - 7 p.m. ESTMonday - Friday